Plumber Answering Service — AI Receptionist

The 24/7 answering service built for Australian plumbers

Relay answers when you can't — while you're under a house, on a roof, or it's 9pm and the phone won't stop. Every call answered, every lead captured.

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A real call, handled by Relay

See exactly what happens

Dave Morrison
9:47 PM · Emergency
The caller says:

"Burst pipe under the kitchen sink — water everywhere"

Relay handles it:
  1. 1 Answers in 2 rings with your business name
  2. 2 Captures address, job details, and urgency
  3. 3 Checks availability for the next technician
  4. 4 Books straight into ServiceM8, Google Calendar, or your job system
  5. 5 Sends you an SMS summary — tap to call Dave back
Result

Dave's emergency is booked in before you've even put the phone down. You call back in 10 minutes with his address and details already on screen. Job sorted.

Relay detects emergencies

These keywords trigger urgent flagging in your SMS summary and ServiceM8 job card.

Burst pipe Flooding No hot water Blocked drain Gas leak Sewage overflow Leaking roof Broken toilet

What Relay captures on every call

No more "please call back" messages. You get a complete brief.

  • Type of job (emergency, quote, maintenance)
  • Property type (residential, commercial)
  • Specific issue description
  • Address and access details
  • Preferred timeframe
  • Whether they're an existing customer

Why plumbers choose Relay

Deep ServiceM8 integration

Relay doesn't just take messages — it creates jobs in ServiceM8, checks your live calendar, and recognises returning customers.

Knows plumbing

Understands the difference between a blocked drain and a burst main. Captures the right details so you can quote or dispatch without calling back to ask questions.

Xero-aware

Because Leva connects your ServiceM8 and Xero, your AI receptionist has context no standalone tool can match.

Simple Pricing

One plan. One price. No surprises.

RECOMMENDED
Leva Relay
$199 /month
  • 24/7 AI call answering
  • ServiceM8 job booking
  • Calendar checking
  • SMS summaries
  • No setup fee
  • No contracts — cancel anytime
  • 14-day free trial
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Other AU options
$300–$500+ /month
  • LANA Software $300+/mo + $1,000 setup
  • Fully Booked $500/mo + $2,000 setup
  • Johnni AI ~$300+/mo

Pricing sourced from public websites, April 2026

Frequently asked questions

Can Relay handle emergency plumbing calls?
Yes. Relay detects urgency keywords like "burst pipe", "flooding", and "gas leak". Emergency calls get flagged as urgent in your SMS summary and ServiceM8 job card so you can prioritise them.
Does it actually book jobs into ServiceM8?
Yes. Relay connects directly to your ServiceM8 account. It creates job cards with the caller's details, job description, and preferred time. No copy-paste, no double-handling.
What happens after hours?
Relay answers 24/7. After-hours calls are handled the same way — the AI captures everything and texts you a summary. You decide when to call back.
Can it answer questions about my services and pricing?
Yes. During onboarding, we train Relay on your services, service areas, rough pricing, and business hours. General enquiries get handled on the spot without needing a callback.
How is this different from a call centre?
Call centres take messages. Relay takes action — it books jobs, checks your schedule, answers questions, and gives you a complete summary. And it costs a fraction of what an answering service charges.
What if I already use a different answering service?
Most plumbers switching to Relay were paying $300-600/mo for human answering services that just took messages. Relay does more, for $199/mo flat rate.

Ready to stop missing calls?

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