HVAC Answering Service — AI Receptionist

The 24/7 answering service built for Australian HVAC companies

Relay answers when you can't — while you're on a rooftop, in a ceiling cavity, or it's peak summer and the phone won't stop. Every call answered, every lead captured.

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A real call, handled by Relay

See exactly what happens

Jenny Russo
6:15 PM · Emergency
The caller says:

"AC unit stopped working — house is 38 degrees inside, elderly parent at home"

Relay handles it:
  1. 1 Answers in 2 rings with your business name
  2. 2 Captures unit type, address, and the vulnerable occupant detail
  3. 3 Flags as urgent — heat emergency with elderly person
  4. 4 Books straight into ServiceM8, Google Calendar, or your job system
  5. 5 Sends you an SMS summary — you can dispatch or call back
Result

You see the SMS at 6:20 PM. Elderly person, no cooling, 38 degrees. You dispatch your on-call tech and Jenny gets a call back within minutes.

Relay detects emergencies

These keywords trigger urgent flagging in your SMS summary and ServiceM8 job card.

No cooling No heating AC broken Furnace not working Refrigerant leak Strange noise from unit AC not blowing cold Heater won't turn on

What Relay captures on every call

No more "please call back" messages. You get a complete brief.

  • Type of job (emergency, maintenance, new install, quote)
  • System type (split, ducted, package unit)
  • Specific issue or symptoms
  • Address and access details
  • Whether there are vulnerable occupants
  • Preferred timeframe

Why hvac choose Relay

Deep ServiceM8 integration

Relay creates jobs in ServiceM8, checks your live calendar, and recognises returning customers — not just a message pad.

Knows HVAC

Understands the difference between a maintenance check and a no-cooling emergency. Captures system type and symptoms so your techs arrive prepared.

Handles seasonal spikes

Summer and winter are your busiest times — and when you miss the most calls. Relay handles every call, no matter how many come in at once.

Simple Pricing

One plan. One price. No surprises.

RECOMMENDED
Leva Relay
$199 /month
  • 24/7 AI call answering
  • ServiceM8 job booking
  • Calendar checking
  • SMS summaries
  • No setup fee
  • No contracts — cancel anytime
  • 14-day free trial
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Other AU options
$300–$500+ /month
  • LANA Software $300+/mo + $1,000 setup
  • Fully Booked $500/mo + $2,000 setup
  • Sameday AI $449+/mo (US only)

Pricing sourced from public websites, April 2026

Frequently asked questions

Can Relay handle the summer rush?
Yes. Unlike a human receptionist, Relay can handle unlimited concurrent calls. Peak season is when it earns its keep — every call answered, every lead captured.
Does it book jobs into ServiceM8?
Yes. Relay creates job cards directly in your ServiceM8 account with system type, fault details, and preferred time.
Can it detect when a call is a real emergency?
Yes. Relay identifies urgency from keywords and context — "no cooling, elderly parent" gets flagged differently to "quote for new split system".
What about maintenance reminders?
Relay captures maintenance requests and books them into your schedule. Recurring service calls are bread and butter for HVAC — Relay makes sure you don't lose them.
How does pricing compare to competitors?
Most HVAC-specific answering services charge $300-500/mo with setup fees. Relay is $199/mo flat rate with no setup fee and no contracts.
Can it handle after-hours calls?
Yes. HVAC emergencies don't wait for business hours. Relay answers 24/7, captures everything, and texts you immediately so you can dispatch if needed.

Ready to stop missing calls?

Try Relay free for 14 days. No credit card. No contracts.

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