Electrician Answering Service — AI Receptionist

The 24/7 answering service built for Australian electricians

Relay answers when you can't — while you're on a live circuit, up a ladder, or driving between jobs. Every call answered, every lead captured.

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A real call, handled by Relay

See exactly what happens

Michelle Torres
3:22 PM · Emergency
The caller says:

"Power out in half the house — sparking from a wall outlet"

Relay handles it:
  1. 1 Answers in 2 rings with your business name
  2. 2 Captures address, fault description, and safety details
  3. 3 Recognises it as an emergency — flags urgency
  4. 4 Books straight into ServiceM8, Google Calendar, or your job system
  5. 5 Sends you an SMS summary — you call Michelle between jobs
Result

You call Michelle back within 15 minutes knowing it's a potential switchboard fault. You can dispatch or schedule a same-day visit without playing phone tag.

Relay detects emergencies

These keywords trigger urgent flagging in your SMS summary and ServiceM8 job card.

Sparking outlet Power outage No power Burning smell Tripped safety switch Exposed wires Flickering lights Smoke from switchboard

What Relay captures on every call

No more "please call back" messages. You get a complete brief.

  • Type of job (emergency, new install, repair, quote)
  • Property type (residential, commercial, industrial)
  • Specific fault or requirement
  • Address and access details
  • Whether the safety switch has tripped
  • Preferred timeframe

Why electricians choose Relay

Deep ServiceM8 integration

Relay creates jobs in ServiceM8, checks your live calendar, and recognises returning customers — not just a message pad.

Knows electrical work

Understands the difference between a tripped RCD and a full power outage. Captures fault details so you can assess severity before calling back.

Xero-aware

Because Leva connects your ServiceM8 and Xero, your AI receptionist has context no standalone answering service can match.

Simple Pricing

One plan. One price. No surprises.

RECOMMENDED
Leva Relay
$199 /month
  • 24/7 AI call answering
  • ServiceM8 job booking
  • Calendar checking
  • SMS summaries
  • No setup fee
  • No contracts — cancel anytime
  • 14-day free trial
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Other AU options
$300–$500+ /month
  • LANA Software $300+/mo + $1,000 setup
  • Fully Booked $500/mo + $2,000 setup
  • Johnni AI ~$300+/mo

Pricing sourced from public websites, April 2026

Frequently asked questions

Can Relay handle emergency electrical calls?
Yes. Relay detects urgency keywords like "sparking", "no power", and "burning smell". Emergency calls are flagged in your SMS summary and ServiceM8 job card.
Does it book jobs into ServiceM8?
Yes. Relay creates job cards directly in your ServiceM8 account with the caller's details, fault description, and preferred time.
What happens if a customer calls about a quote?
Relay captures the scope of work, property details, and preferred timing. You get a complete brief to prepare a quote — no back-and-forth calls to gather basics.
Can it tell callers about my services?
Yes. We train Relay on your services, service areas, and business hours during onboarding. It handles general enquiries without needing a callback.
How does pricing compare to a human answering service?
Human answering services for sparkies typically cost $300-600/mo and just take messages. Relay does more — books jobs, checks your schedule, answers questions — for $199/mo flat rate.
How fast can I get set up?
Most electricians are live within a few days. We handle the onboarding — you just tell us about your business and connect your ServiceM8 account.

Ready to stop missing calls?

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