Builder Answering Service — AI Receptionist

The 24/7 answering service built for Australian builders

Relay answers when you can't — while you're on site, in a meeting with a client, or juggling subcontractors. Every call answered, every lead captured.

We'll create a personalised demo using your website. No signup required.

A real call, handled by Relay

See exactly what happens

Tom Nguyen
2:45 PM · Standard
The caller says:

"Wants a quote for a bathroom renovation — gut and rebuild, 3x2m"

Relay handles it:
  1. 1 Answers in 2 rings with your business name
  2. 2 Captures scope of work, property details, and timeline
  3. 3 Asks about access, existing condition, and budget range
  4. 4 Books straight into ServiceM8, Google Calendar, or your job system
  5. 5 Sends you an SMS summary — ready to quote without calling back
Result

You check the SMS between site visits. Full brief with scope, photos requested, and Tom's availability for a site inspection. You call back prepared and book the quote visit.

Relay detects emergencies

These keywords trigger urgent flagging in your SMS summary and ServiceM8 job card.

Structural damage Roof leak Storm damage Water damage Flooding Ceiling collapse Foundation crack Emergency repair

What Relay captures on every call

No more "please call back" messages. You get a complete brief.

  • Type of work (renovation, new build, extension, repair)
  • Property type (residential, commercial)
  • Scope and description
  • Address and site access
  • Timeline and budget range
  • Whether they have plans or council approval

Why builders choose Relay

Deep ServiceM8 integration

Relay creates jobs in ServiceM8, checks your live calendar, and recognises returning customers — not just a message pad.

Knows building work

Understands the difference between a quick repair call and a full renovation enquiry. Captures scope, timeline, and budget so you can assess and quote without a callback.

Handles the volume

Builders get calls from homeowners, subbies, suppliers, and council — all at once. Relay handles every call simultaneously and sorts the leads from the noise.

Simple Pricing

One plan. One price. No surprises.

RECOMMENDED
Leva Relay
$199 /month
  • 24/7 AI call answering
  • ServiceM8 job booking
  • Calendar checking
  • SMS summaries
  • No setup fee
  • No contracts — cancel anytime
  • 14-day free trial
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Other AU options
$300–$500+ /month
  • LANA Software $300+/mo + $1,000 setup
  • Fully Booked $500/mo + $2,000 setup
  • Johnni AI ~$300+/mo

Pricing sourced from public websites, April 2026

Frequently asked questions

Can Relay handle quote requests for builders?
Yes. Relay captures the full scope of work — renovation type, property details, timeline, and budget range. You get a complete brief to assess and quote without calling back to gather basics.
Does it book jobs into ServiceM8?
Yes. Relay creates job cards directly in your ServiceM8 account with the caller's details, job description, and preferred time.
What about calls from subcontractors and suppliers?
Relay handles all incoming calls — homeowner enquiries, subbie callbacks, supplier confirmations. It identifies the caller type and captures the right details for each.
Can it handle after-hours calls?
Yes. Homeowners often call after work to enquire about renovations. Relay answers 24/7, captures everything, and texts you a summary so you can follow up during business hours.
How does pricing compare to competitors?
Most builder-specific answering services charge $300-500/mo with setup fees of $1,000+. Relay is $199/mo flat rate with no setup fee and no contracts.
Can it handle multiple calls at once?
Yes. Unlike a single receptionist, Relay answers unlimited concurrent calls. Busy days with homeowners, subbies, and council all calling at once? Every call gets picked up instantly.

Ready to stop missing calls?

Try Relay free for 14 days. No credit card. No contracts.

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