Relay doesn't just answer calls — it looks up customers, checks your schedule, and books jobs directly into ServiceM8. While you're on site.
No copy-pasting messages. No calling people back. Your AI receptionist has full access to your ServiceM8 data and acts on it in real time.
These aren't future plans. This is what Relay does today, on every single call.
When a repeat customer calls, Relay looks them up in ServiceM8 by name or phone number. They get a personal greeting, not a generic script.
"Hi Mrs. Johnson, I can see we did your hot water system last March. How can I help today?"
Relay checks your real-time ServiceM8 availability before offering appointment times. No double-booking, no guesswork.
"I can see we have availability this Thursday morning or Friday afternoon. Which works better for you?"
Customer agrees to a time? Relay creates the job in ServiceM8 immediately. You see it on your schedule when you're ready.
"That's booked in for Thursday at 9am. You'll get a confirmation shortly. Is there anything else I can help with?"
Relay pulls your service list from ServiceM8. It knows what you offer, what you charge for callouts, and your service area.
"Yes, we do handle split system installations. Our call-out fee is $99 and we service the whole Gold Coast area."
Relay remembers who's called before and can look up their job history in ServiceM8. Returning customers get the experience they deserve.
"Welcome back, Dave. I can see your last job was a ceiling fan install in February. What can we help with this time?"
At 2am on a Sunday, Relay still has full access to your ServiceM8. Emergency job? Captured and booked before the sun comes up.
"I understand this is urgent. I've booked an emergency call-out for first thing Monday morning and flagged it as high priority."
Connect ServiceM8 and start answering calls in under 10 minutes
Two-click OAuth connection. No API keys, no technical setup. Just log in to ServiceM8 and authorise Relay.
Relay learns your services, business hours, service areas, and how you like calls handled. Personalised to your business.
Every call is answered. Customers are recognised. Jobs are booked straight into ServiceM8. You just focus on the work.
Real-time, two-way sync. Every call action is reflected in your ServiceM8 instantly.
Most answering services take a name and number. Relay takes action.
Customer calls
Generic greeting, no idea who they are
Takes a message
Name, number, "someone will call you back"
Emails you
You read it hours later, call back, customer may have moved on
Result: Customer waits. Maybe moves on.
Customer calls
Relay recognises them from ServiceM8 contacts
Checks availability, offers times
Real slots from your ServiceM8 schedule — no guessing
Books the job, notifies you
Job created in ServiceM8 instantly. Full call summary in your inbox.
Result: Job booked. Customer happy. You focus on work.
Use Google Calendar alongside ServiceM8? Relay checks both. It syncs your availability across both systems so you never get double-booked — even if some appointments are in your calendar and others are in ServiceM8.
Connect ServiceM8 in 2 clicks during setup.
Your AI receptionist will be answering calls, recognising customers, and booking jobs into ServiceM8 within 10 minutes. No technical skills required.
No credit card required. Cancel anytime. Works with any ServiceM8 plan.