An AI Service Coordinator that keeps dispatch tight —
jobs booked, customers updated, techs supported.
Leva turns inbound calls and emails into scheduled work, drafts customer updates, coordinates parts and access, and chases missing info — with clear approvals and escalation rules.
What it does (day-to-day)
Built for service businesses where speed and clarity matter: urgent jobs, reschedules, no-access, parts delays, and a lot of customer updates.
Inbound triage
Captures job details, checks urgency, and routes emergencies to the right person fast.
Scheduling & rescheduling
Proposes times, confirms access requirements, and updates calendars — without endless back-and-forth.
Tech briefs & job notes
Prepares a concise job brief (history, photos, constraints, parts) so techs arrive ready.
Parts & supplier chasing
Tracks parts ETA and follows up with suppliers so jobs don't stall silently.
Customer updates
Drafts appointment confirmations, ETA updates, and reschedule messages in your preferred tone.
Status visibility
Maintains a clear view of what's booked, what's waiting on parts, and what needs a decision.
A guided workflow for dispatch
Inspired by Monaco-style step flows — every service request moves through a consistent pipeline: captured, scheduled, supported, updated, and closed.
Capture request
Creates a structured job record from calls, emails, and photos.
Triage & prioritise
Flags urgent work, checks constraints (access, safety), and assigns the right next action.
Schedule & confirm
Proposes times, confirms the appointment, and updates calendars and customers.
Support the tech
Prepares job briefs, checks parts, and keeps the tech informed with the latest info.
Manage exceptions
Handles no-access, delays, and reschedules — escalating anything sensitive or high-risk.
Close the loop
Sends the final update, collects required documents, and confirms what's next.
Hosting options
Cloud hosted, or on-site. Pick what fits your customers and compliance.
Cloud hosted
We host and maintain it for fast rollout and minimal IT overhead.
Runs in your office
Deploy on a small device (like a Mac mini) so sensitive data stays on your network.
Governance & guardrails
Dispatch needs speed, but also control. The AI is proactive — and bounded.
Approval gates
Anything that commits schedule, pricing, or liability can require approval.
Escalation rules
Safety issues, angry customers, or unusual requests get escalated immediately.
Audit-ready trail
Every message draft and follow-up is logged so you can review actions later.
Want an AI Service Coordinator?
We'll map your dispatch workflow, define approval gates, and show how the AI employee can take the repetitive coordination — while keeping your team in control.
If it's not a fit, we'll tell you.